Uploads, Credits and Reports
Download Report Troubleshooting
If a report shows completed but does not download or open as expected, the issue may relate to account access, browser behaviour, file handling or temporary report availability. This guide explains what to check first.
Check whether the report is completed
Before troubleshooting downloads, confirm the report status shows completed. If the report is still queued or processing, it may not yet be available to download. Review the report status guide first if you are unsure.
Refresh and check account access
If the report is completed but not appearing correctly, refresh the page, sign out and sign back in, then check whether the report is visible again. Some access issues may be temporary account-session issues rather than report problems.
Check browser and file handling
Sometimes the report is available but the browser blocks the download, opens it in a separate tab or saves it automatically to a downloads folder the user does not notice. Check browser behaviour before assuming the report failed.
If the report opens but seems incomplete
If the report opens but looks incomplete, confirm the related analysis actually finished and refresh once more. If the issue continues, contact support and describe what appears missing.
When to contact support
If the report is completed, browser checks do not help and the report still cannot be accessed, contact WordBinary support. Include the document name if relevant, approximate completion time and what happens when you attempt the download.
Best practice before retrying
Confirm the report is completed, refresh the account session, check browser download behaviour and avoid repeated unnecessary attempts before contacting support.
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Frequently Asked Questions
Why can’t I download a completed report?
It may relate to browser behaviour, account-session issues or temporary report access problems.
Should I check my downloads folder?
Yes. Some reports may save automatically without an obvious prompt.
Should I try another browser?
If browser settings may be blocking downloads, trying another browser may help.
What should I send support if the problem continues?
Include the approximate completion time, document details and what happens when you try to access the report.