WordBinary Support
Contact WordBinary Support
Raise a support ticket for account, payment, report, thesis access, institutional, repository, API, LTI or document-processing assistance. Include only the information needed to investigate your request.
Institutional and Integration Enquiries
Institutions can request information about supervisor and teacher workflows, API access, LTI integration, repository options and account configuration.
Thesis Account Requests
Eligible paid users can request reviewed access to the thesis workflow for documents between 50,001 and 200,000 words.
Report and Account Support
Users can request help with uploads, processing status, reports, credits, account access and authorised account-deletion or data-deletion requests.
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Frequently Asked Questions
How do institutions request API or LTI access?
Select the relevant support topic and submit an institutional request. Access remains subject to review and approval.
How do I request thesis access or account deletion?
Select Thesis Account Request or Account Deletion Request in the support form and provide the registered email and information needed to verify the request.